Hiring – Client Account Manager – global accounts

Executive Expatriate Relocations (EER) is an Irish owned company and was founded in Dubai in 2005, identifying a need for a personalised and professional relocation company that not only delivers a service, but creates a bespoke offering for each individual client, and delivers it professionally, timeously and with integrity. EER currently offers a comprehensive range of relocation services across the U.A.E.

Due to our expansion we are currently recruiting for an additional Client Account Manager to work with our new global accounts. 

The position of ‘Client Account Manager’ involves working directly with EER’s clients.  You will be responsible for managing a number of key client accounts.

The main relocation services EER provides are orientation tours, home searches, school searches, administration, employee and family visas.  You will be responsible for communicating with the client HR function, the relocating assignees and EER’s relocation consultants. You will liaise and manage the whole process from start to finish.  EER’s relocation consultants will take the assignees out on the orientation tours, home searches and school searches.

Main Responsibilities:

• Managing your client account/accounts on a daily basis
• Ensure tracking documents are up to date
• Liaising with the relocating assignees and the EER relocation consultants
• Researching schooling to match the assignees requirements 
• Dealing & negotiating with agents/landlords in regard to new tenancy contracts/renewals
• Dealing with UAE authorities including immigration, Dubai Municipality, Utility Companies, on behalf of relocating assignees and their HR teams
• Quarterly review calls with clients
• Completing monthly / quarterly reports as required by client

Required Skills:

• Strong Customer service focus with excellent attention to detail
• Excellent oral and written communication skills at a corporate level
• Excellent time management skills with ability to multi-task essential 
• Good intuition and understanding of people’s requirements 
• Proactive with a positive can do attitude  
• Confidentiality, tact and discretion when dealing with people
• A team player and also ability to work on own initiative
• Lived in the Dubai for a minimum of 2 years (mandatory) 
• UAE Driving License and availability of a car 

Training: 

• EER will provide the necessary information and procedures for the outlined duties 
• A shadowing process of 2 weeks with a current client account manager 

Please apply directly to  evangeline@eerme.com .