Our Digitisation Journey: Adapting to a Virtual World

One of the biggest strategic priorities EER put in place in 2020 was to examine our processes in order to implement greater digitisation that would improve our overall efficiency. We had no idea just how relevant that initiative would become as the year progressed. Our hope was that by streamlining various aspects of our services, we could provide more adaptive and productive solutions for our clients. It turns out that incorporating new software and creating new virtual resources would become crucial in more ways than we could have possibly imagined.

Virtual Agility

There is no doubt that we will continue to measure how the events of 2020 changed our society for a while yet, but one emerging element that is unlikely to change is in how it has forced us to evolve in the workplace. Outside pressures for efficiency forced many organisations to confront the effectiveness of their operational practices. Tasks could be completed faster and clients better serviced with digitised automation. Certain employees could be more productive if working from home either part time or full time. Meetings and events could be conducted virtually, saving time and money without compromising on overall objectives. This collective shift significantly accelerated the desire and necessity for greater digitisation in business, leaving many rushing to catch up. Thanks to the foresight of our team, EER had already built a stable framework from which to evolve and adapt to the ever-changing circumstances of 2020.

Safety, Time, Money

By offering more virtual and digital elements in our business processes we intended to save our clients time as well as generating more cost-effective solutions. In 2020, the additional benefit of our digitisation programme was safety. From our online document signage to Virtual Home Search, several elements of our service provision enabled greater protections for our employees and our clients. These new methodologies not only allowed us to work in line with government guidelines and do our part to slow the spread, they also enabled our team to perform more efficiently and more effectively. Utilising innovative online resources gave our team more support, reduced their administrative workload and allowed them to focus more on client relationships. Virtual services and online programmes also allowed us to improve communications, both internally and externally. We were able to connect with our team and our clients more effectively and share information faster in a transparent way that promoted confidence in our services. Key elements that we adopted included:

• Zoho Expenses to aid with finance and accounting
• 1Clique to streamline our HR functionality for the team
• RelocationOnline – an easy-to-use online portal for our team to liaise with assignees
• Zoho CRM to streamline our sales and customer support activities
• Virtual Services for clients including Preview Visit and Home Search

There is no doubt that the necessity for these aspects was significantly accelerated by the events of 2020, but there is also no doubt that they are extremely beneficial for us as a company and for our clients. It appears the wave of the future is certainly here. If you would like to find out more about how EER could help you with your relocation, immigration or corporate services needs, get in touch on info@eerme.com or +971 44211819 today.